Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Shipping time is different in countries.You can get the detail in shipping policy.

We cannot change the delivery address once it is shipped. If you need to change the address, please emial us: [email protected]. We will give you a sollution.

How do I track the status of my order?

You can track the item easily.Get more info in order tracking.

Will you keep my credit card information on file?

No, we won’t.

Do you charge sales tax?

We have no sale taxs. But some countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need customer to pay duties or VAT according to your countries’ levying rules.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We provide easy 30 days returns. Get more info in return policy.

My order arrived damaged

If you find a package is damaged, if possible, please reject the package from the courier. If the parcel has been delivered without you being present, please contact us for next steps.

Where should I mail my authorized return?

please contact our customer service for the address

How do I receive customer support?

You can contact us via email: [email protected]. We will give you support

Can I change or cancel an order after I've submitted it?

Yes. But there are some notes that you must pay attention to. Please visit return policy for more.

Can I pre-order an item that is sold out?

No.You can’t.

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